Returns, cancellations and refunds

Operator and contact

This website is presented by Simon Diss trading as Cowran Kitesports, a trading brand of Cowran Group. The shared legal, compliance and policy contact is [email protected].

The current legal, returns and fulfilment address is Cowran Estate, Pennington, Nr. Ulverston, Cumbria, LA12 0JW, UK.

Public identity

Cowran Kitesports is operated by Simon Diss as a sole trader and presented as a trading brand of Cowran Group.

Before returning anything

Contact [email protected] with your order reference and the reason for the request. Do not send goods to another address: the current returns, legal and fulfilment address is Cowran Estate, Pennington, Nr. Ulverston, Cumbria, LA12 0JW, UK.

Consumer rights

Where consumer cancellation rights apply, the final process will explain the cancellation period, return condition, exclusions, refund timing and who pays return postage. Faulty, damaged or misdescribed goods will be handled under applicable statutory rights.

Refund route

Approved refunds will normally be sent using the original payment route unless the law or an agreed alternative requires otherwise. The final order system and customer communications will record the decision and timing.